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content/wiki/resources/conflict-resolution-policy-template.md
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---
title: Conflict Resolution Policy Template
title: Conflict resolution policy template
collection: Resources
path: Resources/Conflict Resolution Policy Template
path: Resources/Conflict resolution policy template
parentDocument: null
outlineId: a30d6e10-d87f-487c-a6b4-07e942990596
createdBy: Jennie R.F.
---
:::info
📢 This guide is published on coop.cool → https://coop.cool/learn/conflict-resolution-policy-template-w1Meaep0GW
:::
*A customizable policy template for cooperative game studios.*
Don't wait for a crisis to create your conflict resolution policy! The whole team should talk through this together and collaboratively adapt it. You will have a rich (and possibly enlightening) conversation as a team, and everyone will understand and be able to use this when it is inevitably needed.
@ -36,7 +41,7 @@ This can't be overstated: *Don't wait until you're in the middle of a conflict t
How do you want to talk to each other when things get hard? What's OK and what's not? These can be simple ideas like: "we don't bring up conflicts over text" or "we don't discuss issues about someone who isn't present." Write 'em down.
Resource: [Communication Norms Guide](/doc/a3cd4519-be7f-48d7-84b1-b1d0f2d4aa9a)
Resource: [Communication Norms Guide](https://coop.cool/learn/communication-norms-guide-7bVTTka95o)
#### Know who your third parties are
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When you feel ready, try to work things out directly with the other person. The goal is to reach a mutual understanding. Many of us are socialized to think of disagreements as something to win. But this is antithetical to cooperative work.
Use behaviourally-specific feedback by describing what you observed and the impact it had on you, instead of guessing at their intentions.
Use behaviourally-specific feedback by describing what you observed and the impact it had on you, instead of guessing at their intentions.
**Tips:**
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* There's a significant power imbalance that makes direct conversation feel unsafe or coerced.
* Past interactions or trauma make direct contact with this person harmful to your wellbeing.
* You've thought it through and genuinely believe direct conversation would only escalate things.
* You've thought it through and believe direct conversation would only escalate things.
* You need support to communicate what happened but don't know where to begin.
Have compassion for yourself if you need to skip this step. You're using the process in the way that works for your situation.