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content/wiki/resources/communication-norms-guide.md
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---
title: Communication Norms Guide
title: Communication norms guide
collection: Resources
path: Resources/Communication Norms Guide
path: Resources/Communication norms guide
parentDocument: null
outlineId: a3cd4519-be7f-48d7-84b1-b1d0f2d4aa9a
createdBy: Jennie R.F.
---
*A guide for cooperative game studios to establish shared expectations around how you communicate with each other, both in and outside of meetings.* (This is the resource referenced in the [Conflict Resolution Policy Template](/doc/a30d6e10-d87f-487c-a6b4-07e942990596) under "Make agreements about communication norms.")
:::info
📢 This guide is published on coop.cool → https://coop.cool/learn/communication-norms-guide-7bVTTka95o
:::
*A guide for cooperative game studios to establish shared expectations around how you communicate with each other, both in and outside of meetings.* (This is the resource referenced in the [Conflict Resolution Policy Template](https://coop.cool/learn/conflict-resolution-policy-template-w1Meaep0GW) under "Make agreements about communication norms.")
Good communication norms create the conditions where hard conversations can actually happen. When everyone knows what to expect from each other, it's easier to navigate tensions without things spiraling.
@ -43,11 +48,11 @@ Some practices that help:
* Default to shared channels. Private messages create information abysses and can make people feel excluded. Use DMs for personal or sensitive matters, not for studio decisions.
* Be specific about what you need. "FYI, no response needed" vs. "Need a decision by Friday" vs. "Thinking out loud, would love input." This saves everyone the mental work of figuring out what kind of response you're looking for.
* Don't initiate conflict conversations over text. If something feels charged, move to a higher-bandwidth channel (audio, video, or in person). The [Conflict Resolution Policy Template](/doc/a30d6e10-d87f-487c-a6b4-07e942990596) covers this in more detail.
* Don't initiate conflict conversations over text. If something feels charged, move to a higher-bandwidth channel (audio, video, or in person). The [Conflict Resolution Policy Template](https://coop.cool/learn/conflict-resolution-policy-template-w1Meaep0GW) covers this in more detail.
### Sync communication (meetings, calls, video chats)
Your [Meeting Agenda Template](/doc/031b561a-8922-481c-87a9-4d619b9d1102) covers the mechanics of running meetings. These norms are about the communication culture *within* those meetings and any other real-time conversations.
Your [Meeting Agenda Template](https://coop.cool/learn/meeting-agenda-template-O42fREz1WJ) covers the mechanics of running meetings. These norms are about the communication culture *within* those meetings and any other real-time conversations.
Questions to discuss:
@ -143,7 +148,7 @@ When to move to a call: \[e.g. if a text exchange goes back and forth more than
### Meetings
\[Cross-reference your [Meeting Agenda Template](/doc/031b561a-8922-481c-87a9-4d619b9d1102) for structure. Add any communication-specific norms here.\]
\[Cross-reference your [Meeting Agenda Template](https://coop.cool/learn/meeting-agenda-template-O42fREz1WJ) for structure. Add any communication-specific norms here.\]
* How we handle interrupting:
* How we make sure everyone speaks:
@ -174,6 +179,4 @@ These norms will be reviewed: \[annually / when adding new members / etc.\]
Next review date: \[date\]
\
> This guide adapts the AORTA Collective's communication practices, the DAWN cooperative evaluation framework's feedback principles, and Gamma Space Cooperative's communication norms.